Ujiajiri Refund Policy

Welcome to Ujiajiri’s Refund Policy. This policy outlines the terms and conditions under which refunds are processed for transactions conducted on our platform. By using Ujiajiri’s services, you agree to comply with this Refund Policy. In the rare event that you’re not completely satisfied with the outcome of a project, we’re here to make it right. Our “Satisfaction Guaranteed” policy comes with 100% full refund option. Your trust and satisfaction are invaluable to us, and if we don’t meet your expectations, we’re prepared to offer a prompt and hassle-free refund.

Service Quality Guarantee

Ujiajiri is committed to providing a high-quality freelancing experience. We ensure that Freelancers deliver services that meet industry standards. If you are dissatisfied with the quality of a service received, please follow the steps outlined below for requesting a refund.

Refund Requests

To initiate a refund request, please follow these steps:

1. Contact Ujiajiri Support within 2 days of the completion of the project.
2. Provide detailed information about the reason for your refund request, including relevant project details and evidence of the issue.

Eligibility for Refunds

Refunds may be issued in the following cases:

1. The delivered service does not match the agreed-upon scope.
2. The service quality is significantly below industry standards.
3. The Freelancer fails to deliver the service within the specified time-frame.

Non-Eligible Situations

Refunds may not be issued in the following cases:

1. The refund request is made after 2 days of project completion.
2. The issue arises from changes in the project scope or requirements after the initial agreement.
3. The dispute is a result of personal preferences rather than objective service quality.

Refund Process

Upon receiving your refund request, Ujiajiri will conduct a thorough review of the case. We may request additional information from both parties involved. If the refund request is approved, the following steps will be taken:

1. The payment will be refunded to the original payment method used for the transaction.
2. Refunds may take 10 business days to process, depending on the payment gateway and banking institutions involved.

Currency of refunds

All refunds are processed in the same currency in which the original transaction was made. Ujiajiri is not responsible for any discrepancies resulting from currency exchange rates or banking fees.

Charge-backs

If you initiate a charge-back with your payment provider without first contacting Ujiajiri Support and following the refund process, your account may be subject to suspension or termination.

Changes to this Refund Policy

Ujiajiri reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page, and your continued use of our platform will signify your acceptance of the updated policy.

Contact us

If you have any questions or concerns regarding our Refund Policy, please contact Ujiajiri Support at [[email protected]].